Call us and tell us what you see. We will say plainly whether we can reach you today and what to do until we arrive.
Signs you may need this
- Sewage backing up through floor drains, toilets or tubs
- Raw sewage surfacing in the yard or running toward a ditch or well
- A septic alarm sounding along with slow drains
- A pump that has stopped during heavy rain
- A strong sewage smell indoors
What to discuss in the service scope
- Stop the problem getting worse: advise on shutting off water use and the pump breaker
- Find the blockage, full tank or failed component
- Pump out, clear or temporarily bypass where it is safe to do so
- Make safe and explain what permanent repair is needed
- Document what we found for you and for any insurance claim
Safety first. Keep children and pets away from surfaced sewage. Do not use water in the house until the system is working. Do not open tanks or chambers. If sewage is near a well, do not drink the water until it has been tested.
What affects the quote?
- Whether the immediate need is pumping, blockage diagnosis or a failed component
- Your location, access conditions and current service availability
- Further investigation and repairs once the immediate problem is assessed
Ask for the scope and any additional work to be explained before booking. We do not quote a fixed price from a symptom alone.
Before you book
- Call with the address and whether sewage is inside or outside
- Reduce water use and avoid contact with sewage
- Do not enter a tank or attempt electrical repairs
What to know in BC
Sewage reaching the surface, a ditch, a stream or a well is a public health issue. If it is happening, tell us, and be ready to contact your local health protection office if the discharge is leaving your property.
Common questions
What should I do first?
Stop using water: no toilets, laundry, dishwasher or showers. Switch off the pump breaker only if you can do it safely. Keep everyone away from surfaced sewage and call us.
Can you come the same day?
Call and tell us what is happening. We will give you an honest answer about timing.
Will it be expensive?
We tell you what we found and what it will cost before we do repair work. Emergency pump-outs are often the first step and buy time for a proper fix.
What affects the cost of this service?
The quote depends on whether the immediate need is pumping, blockage diagnosis or a failed component, as well as access and the agreed work. Ask what is included before booking; a symptom alone is not enough to set a reliable price.